Item not arrived?
Non-personalised items can be returned to us as part of our 'No Quibble' returns policy. Items must be returned within 14 days of receipt and must be received in a resaleable condition, i.e. Unopened, packaging intact, items clean and undamaged etc. Postage costs for returns are the responsibility of the buyer.
Personalised orders cannot be returned - this includes personalised guest books, photo albums, wedding party gifts and all card orders (invitations, placecards etc) as they are all custom printed and so cannot be returned. If there is a problem with your order which is our error, we will reprint your order. We encourage customers to order a sample so you can see the quality of our cards before ordering.
Refunds will be based on the original total order value, minus postage upgrade costs. Refunds will be made in the same way as original payment was made.
If the product returned is not in a fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
If you have any queries, then then please contact us on 01746766876.