Delivery & Returns
Delivery & Returns
Dispatch times - General
We aim to dispatch all items as quickly as possible. Timescales for each product are as shown below:-
Card items
Non-personalised card orders, card outers and cards with pre-printed inners are dispatched within 3 working days. Personalised card orders are dispatched within 5 working days.
Cameras, Sweets, Socks, Envelope Seals, Pens & Cufflinks
Dispatched on the same working day if ordered before 11am or on the next working day if ordered after 11am.
Guest Books & Photo Albums
Non personalised guest books and photo albums are dispatched on the same working day if ordered before 11am or on the next working day if ordered after 11am. Personalised guest books and photo albums are dispatched within 5 working days.
If your order is needed urgently, please contact us and we will do our best to dispatch your order as quickly as possible.
We would advise you to choose the Express Delivery option if you need your order urgently or for a guaranteed day. Express delivery means your order will be delivered by courier on the next working day following dispatch (deliveries are Monday to Friday only).
All prices include free UK postage via Second Class Royal Mail. First Class Royal Mail and Express Delivery (Monday to Friday delivery) options are also available to help if you need your item more quickly. Please choose the most appropriate delivery option depending upon how quickly you need your order.
Item not arrived?
Please check the estimate of delivery time given in the product description for the goods you've purchased. Once this delivery timescale has passed, wait a couple of days in case of delays in transit, then call your local Royal Mail depot giving your house number and postcode to check it has not been taken back there to await collection before being returned to us (cards are not always left by Royal Mail if you're not in).
Please do not contact us until the estimate of time has passed and you have checked with your local Royal Mail office. We must be informed in writing within 28 days if you have not received the item at all at which time a full investigation will be carried out and you will be refunded or the item replaced. We cannot send out replacement items until we have received confirmation the item cannot be found, or in the case of faulty items until the item has been returned first.
If you have any questions, please contact us by e-mail to info@thecardgallery.co.uk or call us on 01746 766876.
Returns Policy
Non-personalised items can be returned to us as part of our 'No Quibble' returns policy. Items must be returned within 7 days of receipt and must be received in a resaleable condition, i.e. Unopened, packaging intact, items clean and undamaged etc. Postage costs for returns are the responsibility of the buyer.
Refunds will be based on the original total value, minus P&P costs incurred by The Card Gallery. Refunds will be made in the same way as original payment was made.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
Card orders cannot be returned - all orders (invitations, placecards etc) are custom printed and so cannot be returned. If there is a problem with your order which is our error, we will reprint your order. We encourage potential customers to order a sample so you can see the quality of our cards before ordering.
Personalised items, e.g. personalised guest books and photo albums cannot be returned. If a personalised item is found to be faulty, it will be replaced. If you've any queries, please contact us on 01746 766876.
