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Delivery & Returns
Weather conditions
During these times of of adverse weather conditions, our website remains open! We will be continuing as normal to dispatch as many orders as possible. Our courier service is struggling to collect or deliver parcels so some orders may take longer to arrive than normal. Our Royal Mail postal collections are still happening as normal, but delivery times may be longer than normal in some areas.
Should you have any queries, please contact us using the details below.....
(last updated 8.1.10)
DISPATCH TIMES
We aim to dispatch all items as quickly as possible. Dispatch times are given in the left hand panel which is shown on every page of the website. Non-personalised card orders are dispatched within 3 working days and personalised card orders within 5 working days.
If your order is more needed, please contact us and we will do our best to dispatch your order as quickly as possible. We would advise you to choose the Next Working Day (Monday to Friday delivery) option if you need your order urgently or for a guaranteed day.
Postage rates are outlined on each item description. All prices include free UK postage via Second Class Royal Mail. First Class Royal Mail and Next Day Delivery (Monday to Friday delivery) options are also available to help if you need your item more quickly. Please choose the most appropriate delivery option depending upon how quickly you need your order.
Please note delivery times are estimates only and we cannot be held responsible for third party delays in transit. We are unable to 'fast-track' any order unless you have paid for Next Day Delivery.
ITEM NOT ARRIVED?
Please check the estimate of delivery time given in the product description for the goods you've purchased. Once this delivery timescale has passed, wait a couple of days in case of delays in transit, then call your local Royal Mail depot giving your house number and postcode to check it has not been taken back there to await collection before being returned to us (cards are not always left by Royal Mail if you're not in). Please do not contact us until the estimate of time has passed and you have checked with your local Royal Mail office. We must be informed in writing within 28 days if you have not received the item at all at which time a full investigation will be carried out and you will be refunded or the item replaced. We cannot send out replacement items until we have received confirmation the item cannot be found, or in the case of faulty items until the item has been returned first.
Returns Policy
Non-personalised items - guest books, photo albums, cameras, socks, sweets, envelope seals and wine boxes can be returned to us as part of our 'No Quibble' returns policy. Items must be returned within 7 days of receipt and must be received in a resaleable condition, i.e. Unopened, packaging intact, items clean and undamaged etc. Postage costs for returns are the responsibility of the buyer.
Refunds will be based on the original total value, minus P&P costs. Refunds will be made in the same way as original payment was made.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
Card orders cannot be returned - all orders (invitations, placecards etc) are custom printed so we can only offer refunds if there is a problem with your order due to our error. We encourage potential customers to order a sample so you can see the quality of our cards before ordering.
Personalised items, e.g. personalised guest books and photo albums cannot be returned. If a personalised item is found to be faulty, it will be replaced. If you've any queries, please contact us on 01746 766876.
