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• Personalised orders e.g. wedding photo albums, personalised wedding guest books, personalised baby photo albums, wedding invitations and Christening invitations are dispatched within 5 working days.
Delivery Information
· Non personalised items - next working day following receipt of payment.
· Personalised items - within 5 working days following receipt of payment
ITEM NOT ARRIVED?
Please check the estimate of delivery time given in the product description for the goods you've purchased. Once this delivery timescale has passed, wait a couple of days in case of delays in transit, then call your local Royal Mail depot giving your house number and postcode to check it has not been taken back there to await collection before being returned to us (cards are not always left by Royal Mail if you're not in). Please do not contact us until the estimate of time has passed and you have checked with your local Royal Mail office. We must be informed in writing within 28 days if you have not received the item at all at which time a full investigation will be carried out and you will be refunded or the item replaced. We cannot send out replacement items until we have received confirmation the item cannot be found, or in the case of faulty items until the item has been returned first.
Returns Policy
Non-personalised items can be returned to us as part of our 'No Quibble' returns policy. Items must be received in a resaleable condition, i.e. Unopened, packaging intact, items clean and undamaged etc. Postage costs for returns are the responsibility of the buyer.
Personalised items cannot be returned. If a personalised item is found to be faulty, it will be replaced. If you've any queries, please contact us on 01746 766876.
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