Delivery
All prices include FREE UK delivery via second class post
If you require your order more urgently,
you can choose first class post for an additional £2.95,
or express delivery for £5.95.
Dispatch Times
We aim to dispatch all items as quickly as possible. Timescales for each product are as shown below:-
Cards Items
Non-personalised packs of cards are dispatched on the same working day if ordered before 11am.
All orders received after this time will be dispatched on the next working day (Monday to Friday).
Personalised card orders are dispatched within 2-3 working days following approval of the electronic proof.
Cameras, sweets, socks, envelope seals, non-personalised guest books and photo albums
These are dispatched on the same working day if ordered before 11am.
All orders received after this time will be dispatched on the next working day (Monday to Friday).
Personalised guest books, personalised photo albums and plaques
These are dispatched within 2-3 working days.
IF YOU NEED YOUR ORDER MORE URGENTLY, PLEASE LET US KNOW AND WE WILL DO OUR VERY BEST TO HELP!
We would advise you to choose the Express Delivery option at checkout if
you need your order urgently or for a guaranteed day. Express delivery
means your order will be delivered by courier on the next working day
following dispatch
(deliveries are Monday to Friday only).
All
prices include free UK postage via Second Class Royal Mail. First Class
Royal Mail and Express Delivery (Monday to Friday delivery) options are
also available to help if you need your item more quickly. Please
choose the most appropriate delivery option at checkout, depending upon
how quickly you need your order.
Item not arrived?
Please check the estimate of delivery time given in the product
description for the goods you've purchased. Once this delivery timescale
has passed, wait a couple of days in case of delays in transit, then
call your local Royal Mail depot giving your house number and postcode
to check it has not been taken back there to await collection before
being returned to us (cards are not always left by Royal Mail if you're
not in).
Please do not contact us until the estimate of time has passed and you
have checked with your local Royal Mail office. We must be informed in
writing within 28 days if you have not received the item at all at which
time a full investigation will be carried out and you will be refunded
or the item replaced. We cannot send out replacement items until we have
received confirmation the item cannot be found, or in the case of
faulty items until the item has been returned first.
If you have any questions, please contact us by e-mail to info@thecardgallery.co.uk or call us on 01746 766876.
Returns Policy
Non-personalised items can be returned to us as part of our 'No Quibble'
returns policy. Items must be returned within 7 days of receipt and
must be received in a resaleable condition, i.e. Unopened, packaging
intact, items clean and undamaged etc. Postage costs for returns are
the responsibility of the buyer.
Refunds will be based on the original total value, minus P&P costs
incurred by The Card Gallery. Refunds will be made in the same way as
original payment was made.
If the product returned is not in fully resaleable condition or the
packaging is damaged, we reserve the right to refuse a refund on the
item.
Card orders cannot be returned - all orders (invitations, placecards
etc) are custom printed and so cannot be returned. If there is a
problem with your order which is our error, we will reprint your order.
We encourage potential customers to order a sample so you can see the
quality of our cards before ordering.
Personalised items, e.g. personalised guest books and photo albums
cannot be returned. If a personalised item is found to be faulty, it
will be replaced. If you've any queries, please contact us on 01746
766876.
